![]() This always happens when you are using characters (Such as apostrophes, double quotes, dashes, and ellipsis) supported by the "Smart Quotes" feature. ![]() The email you received is converted to plain text format or a different encoding by a virus scanner. This issue could be caused by one of the following reasons on Outlook client side: When you receive a new email in Outlook, you may see unreadable characters in the email message body.
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